Store Policy
Customer Care
Our team is proud to deliver the best quality silk products to anyone in need. If you have any questions with related to our products or anything else, we are always here to assist. Just get in touch with us, and we will be able to help you with the problem you have.
Shipping Policy
WE ONLY SHIP PRODUCTS TO THE UK and United States
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Processing Time: 1-4 days (Mon-Sat) after the order is placed.
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Shipping Time: Depending on the destination country of delivery
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The figures below are the average time for shipping delivery in the last 15 days. We do not guarantee that all packages will arrive in the time listed, and we should allow for exceptions. The data is available for reference, and the exact delivery time varies according to the specific areas.
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United States
3-11 days
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United Kingdom
2-11 days
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We offer free delivery in the UK until the 30th of November 2023.
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If you have any questions or concerns, please contact us.
Return & Exchange Policy
We have a 15-day return policy. Which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and unused.
To start a return, you can contact us, we will discuss with you the reasons for the return and if there is anything we can do to make it right. Returns are at the customer's cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.